Privacy Policy

Personal Information

When you use our vacation rental management services, we may collect:

• Name, email address, phone number, and mailing address
• Government-issued identification for identity verification
• Payment information and financial details
• Property ownership documentation and property details
• Communication preferences and customer service interactions

Automatically Collected Information

• IP address, browser type, device information
• Usage data, page views, and website interactions
• Location data (with your consent)
• Cookies and similar tracking technologies

We use your personal information to:

• Provide vacation rental management services
• Process payments and manage financial transactions
• Communicate with guests and handle booking inquiries
• Maintain and improve our platform and services
• Comply with legal obligations and regulatory requirements
• Prevent fraud and ensure platform security
• Send service updates, notifications, and marketing communications
• Analyze usage patterns to enhance user experience

We may share your information with:

• Service Providers: Third-party companies that help us provide our services (payment processors, cleaning services, maintenance providers)
• Vacation Rental Platforms: Airbnb, Booking.com, and other platforms to manage your listings
• Legal Authorities: When required by law or to protect our rights and safety
• Business Partners: Trusted partners who help us deliver our services
• Corporate Transactions: In case of merger, acquisition, or sale of business assets

We do not sell your personal information to third parties for marketing purposes.

We implement comprehensive security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and vulnerability assessments
• Access controls and employee training programs
• Incident response procedures for data breaches

While we strive to protect your information, no method of transmission over the internet is 100% secure.

As a global company with offices in Japan, China, Thailand, and Malaysia, your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions for countries with equivalent privacy protections
• Your explicit consent for specific transfers

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (typically 7 years for financial records)
• Resolve disputes and enforce agreements
• Prevent fraud and abuse

When we no longer need your information, we securely delete or anonymize it.

Depending on your location, you may have the following rights:

• Access: Request copies of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Portability: Receive your information in a portable format
• Restriction: Limit how we process your information
• Objection: Object to processing for direct marketing
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@pipihosting.com.

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website performance and usage
• Provide personalized content and advertisements
• Enhance security and prevent fraud

For detailed information about our use of cookies, please see our Cookie Statement.

Our services integrate with various third-party platforms and services:

• Vacation Rental Platforms: Airbnb, Booking.com, Expedia, Agoda
• Payment Processors: For secure payment processing
• Analytics Services: Google Analytics for website performance
• Communication Tools: Email and messaging services

These third parties have their own privacy policies, which we encourage you to review.

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing in-app notifications where applicable

Your continued use of our services after such changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our privacy practices, please contact us: